What makes contact center hiring hard
- Whole training classes to fill. A new client campaign sometimes needs dozens of agents trained at the same time.
- Speaking matters more than the resume. A candidate who's comfortable on the phone, clear and patient shows it by talking, not on paper.
- Drop-offs before training. Some of the candidates you hire don't show up on day one. You have to plan with a margin.
How the Talkpush integration works
- Connect. An admin on your Talkpush account authorizes Delectus to read your jobs and candidates.
- Read-only import. Candidates and resumes arrive in Delectus, and nothing is changed in Talkpush.
- Assessment. A voice agent call, an AI interview and a report by topic for each candidate.
The Talkpush integration for high-volume hiring
Talkpush is a high-volume recruiting platform that talks with candidates a lot over messaging. Delectus mainly adds assessment. Each resume is read and ranked, then the voice prescreening agent calls the shortlisted candidates. For a call center agent role, that call is already a first look at how the person comes across on the phone.
The answers and the call transcript are saved to the candidate profile. The recruiter only listens back to the calls worth a second listen.
Example: forty agents for a new campaign
A customer service center needs to build two training classes of twenty agents for a campaign that starts in a month. Candidates come in through Talkpush. Delectus ranks the applications, and the voice agent calls the shortlisted ones to check availability during operating hours, the training date and their expectations.
Candidates who pass this step do a first interview with Alicia, the AI interviewer, built around a customer call role-play. The report by topic helps supervisors choose, and they hire a few more candidates than there are seats to absorb drop-offs.
The voice agent's call also acts as a first filter on spoken communication, without replacing the supervisor's judgment. The transcript shows how the candidate answered, whether they understood the questions and whether they asked their own. The supervisor listens back to borderline calls and has the final say.
Comparable interviews, even at scale
When ten recruiters see hundreds of candidates, each one asks their own questions. The Delectus interview kit sets the role's questions and criteria, and the report analyzes every candidate's answers the same way. Supervisors compare answers, the recording stays available, and the decision is theirs.
Prescreened candidates at every stage
The process stays easy to follow despite the volume. Each candidate moves along the job's kanban board, from application to training, and supervisors see how many candidates are prescreened, interviewing or hired. Those who aren't picked for this campaign stay in the candidate database, ready to be contacted for the next one. The SMS agent can text them to check they're still available.
Your Talkpush data stays untouched
The connection is read-only. Delectus picks up your jobs, candidates and resumes without writing anything to Talkpush. Data is hosted in the European Union and isn't used to train any model.
Frequently asked questions
Does Delectus replace Talkpush?
No. Talkpush stays your platform. Delectus adds resume analysis, the prescreening call and the interview on top of it.
Does Delectus change data in Talkpush?
No. The connection is read-only.
How do I connect Talkpush to Delectus?
An admin on your account authorizes access from Delectus during setup.
Can the AI interview include a role-play?
Yes. The interview kit is prepared for the role and can include a role-play, like a customer call.
Who makes the hiring decision?
Your teams, always. The AI ranks, summarizes and assesses, and explains its reasons.
